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Refund Policy

Last updated: October 7, 2026

At Car Clutter Solutions, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us so we can help.

This Refund Policy explains when returns, refunds, and replacements may be available for purchases made through our website.

1. Return and Refund Period

You may request a return or refund within 30 days of the date your order is delivered.

To be eligible, the item must meet the requirements described below.

2. Eligible Returns

An item may be eligible for a return if:

  • The item is defective or damaged when received

  • You received the wrong item

  • The item is significantly different from the product description

  • The item arrived damaged during shipping

Returned products should be unused and in their original condition and packaging whenever reasonably possible.

Some products may not be eligible for return due to their nature or applicable laws.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs or videos showing the damage or defect

  • Photographs of the packaging, if applicable

This information helps us determine the best solution.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

4. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We may ask you to provide photographs of the item you received and your order details.

If we confirm that an incorrect item was sent, we will work with you to provide an appropriate resolution.

5. Items That Cannot Be Returned

Returns may not be accepted for:

  • Items that have been used, damaged, or altered after delivery

  • Items damaged due to misuse or improper care

  • Items returned without prior approval

  • Items returned after the applicable return period

  • Items that are not eligible for return under applicable law

This does not affect any rights you may have under applicable consumer protection laws.

6. Change-of-Mind Purchases

We currently do not guarantee refunds or returns for purchases made solely because you changed your mind, selected the wrong product, or no longer want the item.

However, you may contact us with your situation, and we will review requests on a case-by-case basis where appropriate.

7. How to Request a Refund or Return

To request a return or refund, contact us at:

Email: info@carcluttersolutions.com

Please include:

  • Your full name

  • Order number

  • Item(s) you are requesting a refund or return for

  • Reason for the request

  • Photos or videos when applicable

Please do not send products back to the address on the original package without contacting us first. We will provide return instructions if a return is approved.

8. Return Shipping

If a return is approved because you received a defective, damaged, or incorrect item, we may provide or reimburse reasonable return shipping costs when appropriate.

For other approved returns, the customer may be responsible for return shipping costs.

9. Refund Processing

Once your refund has been approved, the refund will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

10. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a return.

The amount of any partial refund will depend on the circumstances and will be communicated to you before the refund is processed.

11. Replacements

When appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability and our fulfillment partners. If a replacement is unavailable, we may offer another appropriate resolution, such as a refund.

12. Lost or Delayed Packages

Shipping delays do not automatically qualify an order for a refund.

If your package is delayed, please contact us so we can review the tracking information and help determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier and us so the situation can be reviewed.

13. Promotions and Sale Items

Unless otherwise stated, promotional or sale items are subject to the same refund and return requirements outlined in this policy.

Any special return or refund conditions for a promotion will be disclosed at the time of purchase.

14. Changes to This Refund Policy

We may update or change this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have questions about our Refund Policy or need assistance with an order, please contact us:

Car Clutter Solutions
Email: info@carcluttersolutions.com

We’re happy to help resolve order issues whenever possible.

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